Frequently Ask Questions
For us in Chania.Taxi every customer is unique and our aim is to provide tailor-made service.
We are dedicated and committed to providing professional transportation services from start to finish.
Live it with us and we assure you that you will start and finish your vacation with a big smile.
This is the best reward for us
We combine organizational methods with creative thinking to invent a new idea in transportations and make it a marvellous trip with commitment and dedication from start to finish, paying attention to every detail.
On the left, you can find answers to some of the most common Frequently asked Questions. Feel free to contact us for any other questions
Why choose Chania Transfer Services ?
Chania Taxi guarantee the highest quality of safe travel, care free excursions and tours.
Chania Taxi committed to show you the sights of Crete at the best prices taxi market, creating all the conditions for a comfortable and carefree trip to a place where every corner is a revelation.
I’ve just completed my reservation form, do I need to do anything else?
We will send you a confirmation email for your taxi reservation. Please check this carefully and let us know if any details are incorrect. Please let us know all the necessary details like flight number, contact details etc.
Where will I meet Chania Taxi driver and how can I recognize him?
Our driver will wait at the airport outside of the arrival section with your name displayed on a board.
Once you complete our booking form the driver has the same voucher as you. When you will be landed to the airport the driver will be at the arrival hall with a welcome sign where will be writing your name or group name.
In the airport of Chania there is just one arrival exit gate.
From Heraklion airport there are two exit gates for the arrivals, one after the other 15 meters distance.
We would like to arrive at the airport well in advance of our flight. How can we ensure this will happen?
Usually we transfer passengers 2 hours prior to flight take off.
Most airline companies open their check-in desks 2 hours prior to flight take off, and close check-in 40-45 minutes prior to flight take off.
Ensure that the date, time and location on your voucher or subsequent email allows you to arrive at your departure airport at least 10 minutes before the checked desk opens.
If my flight is delayed, should I inform Chania Taxi ?
Our company is informed for flight delays so it is not necessary to call us.
Are your prices fixed ?
Yes. The prices are fixed for pre booked transfers. But if there are any additional drop offs, pickups or diversions there will be additional charges.
How do I pay ?
You may pay cash to our driver after transfer.
What should I do if I arrive before the driver or i can’t find him ?
You should remain outside of the arrival hall. Please call us
+30 697 750 9258 and our admin team will help you find your driver in the terminal.
* Note: If possible, activate your mobile phone as soon as you arrive at the airport.
How can I ask for a baby seat ?
You can ask for a child seat by reservation.( NO extra charge) Please mention the child’s age as well.
Is your service available day and night ?
Yes. We operate 24 hours 7 days a week, all through the year.
How long is the transfer time?
We give an indication of the distance and driving time between transfer points at the moment of booking. This information is supplied as a guidance only and not as commitment. The driver retains absolute discretion to choose the actual travel route to your destination, and it may necessarily be the most direct route.
I have not received my confirmation e-mail. Can you send it to me?
Some e-mail may not be received due to anti-spam filters.
Please check your SPAM folder and mail client and your Internet Service Provider policies (ISP).
If you received a booking reference on the screen, your booking is confirmed.
Failure to receive the receipt e-mail has no bearing on the status of your booking. If the initial (almost immediate) attempt to deliver your receipt e-mail fails, the system will continue to attempt delivery for up to 5 hours.
If e-mail cannot be delivered after this time – because the address does not exist, your mailbox is full, or your mail server is not accepting mail or is unreachable – delivery attempts cease.
Around 200 e-mail receipts, a week go undelivered, largely because of typing errors in the e-mail address supplied. Please enter your e-mail address carefully!
Could you provide your emergency telephone contact number if the driver will not be at the airport?
Once you complete your booking you will be able to access your voucher.
On the voucher you are issued complete and detailed instructions on where and how to meet your driver. You will also find local telephone numbers and our own 24 hour contact numbers.
I want to cancel my booking. How do I proceed?
Sent to us email: firstname.lastname@example.org
We wish you a safe and wonderful travel in Crete.